“We need a bus shelter where we live…we saw people…getting all wet.”

“Once in a while, every few months or so [Access Link] should meet with people [who use their service]. They should be more courteous and understanding.”

“I’m grateful that I’m able to travel.”

Sometimes [traveling is] hard for me because...I get lost because my reading is not that good…so therefore I get skeptical about where I need to...